Different types of Chatbots driving Automation

A chatbot is an AI-powered software that can effectively communicate with people in a lucid and intelligent manner. A chatbot stimulates communication through messaging applications, websites, mobile apps, or smartphone assistants like Ok Google or Siri. Thus, a chatbot represents the closest interface of communication between a man and a machine. This article will help you understand about different types of chatbots used in various business sectors.

With the advent of chatbots, the contact between a customer and a brand has undergone a complete transformation. Chatbots are being used by companies in practically every sector to service clients worldwide. Determine the purpose of your chatbot, who will lead the discussion while posing questions, the channels you want to employ, and your budget before deciding which chatbot is best for you. This will offer you an idea of the proper kind to concentrate on and center your plan around.