The insurance industry has increasingly relied on digital tools to quicken claims processing, eliminating the delays, inefficiencies, and errors in these processes. The development of claims management has brought advanced technology and new methods that allow insurers to streamline processes through digital solutions, automation, and data analytics. Increasing precision and improving customer satisfaction thus reshape the existing functionality of insurance companies interacting with their customers. Therefore, claims management is a more efficient process for both the insurers and policyholders.